ADA Access

Personal Care Attendants (PCAs) ride FREE and do not require a ticket but must be traveling with a paying passenger with a disability.

1. Wait for the bus at an official Hudson Link bus stop. Please arrive at least 5 minutes before the bus is scheduled to arrive.
2. The bus driver will pull close to the curb. When the doors of the bus open at each stop, a recording will announce the route number and destination of the bus.
3. Get on board. You can ask the bus driver to “kneel” or tilt the bus. If you would like to use a ramp to help you get on board, ask the bus driver to put down the ramp for you. 
4. If you are not in a wheelchair, take a seat in the priority seating area in the front of the bus. For more information on priority seating, read the section about it below.
5. If you are using a wheelchair or mobility device, the bus driver will assist with securing the device using the vehicle’s securement system. Seats in the front of the bus behind the driver will fold up to make room for this strap-in area. The bus driver will assist you before other passengers can get on board. 
6. You may wish to tell the driver your destination so you can be sure to get to where you’re going without any problems. An automated recording will announce stops and transfer points.
7. As the bus is approaching your desired stop, pull on the pull cord.
8. Exit the bus. The bus driver will pull close to the curb. Just as when you got on board, the bus driver will “kneel” or tilt the bus and will put down the ramp for you if necessary. If you need help getting out of the bus, please let the bus driver know.

Hudson Link buses contain an area near the front of the vehicle that is marked as priority seating for senior citizens, pregnant women, and riders with disabilities. If you are one of these types of riders, you have priority over other passengers to sit in this area.

Hudson Link asks passengers who do not require priority seating to please be courteous and offer their seat to riders who may need it.

• On buses, the capability to “kneel,” or tilt the bus closer to the curb
• On buses, ramps that fold out to make a bridge between the bus and the curb
• Areas where wheelchairs can be secured
• Priority seating areas

• Automatic announcements of bus stops
• Select bus shelters contain text-to-voice accessibility features

Service dogs for disabled passengers are allowed on the Hudson Link. The Americans with Disabilities Act (ADA) defines a service animal as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. If it is not readily apparent that a dog is a service animal, the operator may ask, (1) Is the dog a service animal, and (2) what work the animal has been trained to perform. Hudson Link may refuse transportation to a service animal that is out of control, not housebroken, or whose handler is unable to maintain control of the animal.

Hudson Link will provide reasonable accommodations unless the requested modification:

• Fundamentally alters the nature of the service, program, or activity;
• Creates a direct threat to the health or safety of others;
• Results in an undue financial or administrative burden; or
• Cannot reasonably be accommodated within the scope of the service.

Hudson Link Reasonable Modification/Accommodation Policy

The Federal Department of Transportation (DOT) has recently revised the rules for the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. The revised rules provide for public transit organizations to make reasonable modifications and accommodations to policies, practices, and procedures to avoid discrimination, and to ensure accessibility to individuals with disabilities.

Individuals with disabilities may request that Hudson Link provide a reasonable accommodation or modification in order to fully access transit services. To request a reasonable accommodation or modification, individuals are encouraged to submit a request in advance whenever possible by completing and submitting a Reasonable Accommodation Request Form. Hudson Link will also consider requests made at the time service is needed when reasonable to do so.

Reasonable Modification / Accommodation request form. Download the form here (PDF)

Send an email to our Reasonable Accommodation Coordinator at marjorie.moss@coachusa.com or by calling 844-822-8920.

Any person who believes that he/she has been discriminated against or denied full participation in transportation on the basis of disability by Hudson Link may file an ADA complaint. 

ADA complaints may be submitted to the ADA Complaint Officer as follows:

By Mail: Marjorie Moss, ADA Complaint Officer, 160 S. Route 17 North, Paramus, NJ 07652

Email: Marjorie.Moss@coachusa.com

Phone: 844-822-8920